Book description
The creators of the revolutionary performance management tool called the Balanced Scorecard introduce a new approach that makes strategy a continuous process owned not just by top management, but by everyone. In The Strategy-Focused Organization, Robert Kaplan and David Norton share the results of ten years of learning and research into more than 200 companies that have implemented the Balanced Scorecard. Drawing from more than twenty in-depth case studies--including Mobil, CIGNA, and AT&T Canada--Kaplan and Norton illustrate how Balanced Scorecard adopters have taken their groundbreaking tool to the next level. These organizations have used the scorecard to create an entirely new performance management framework that puts strategy at the center of key management processes and systems.
Kaplan and Norton articulate the five key principles required for building strategy-focused organizations: 1) translate the strategy into operational terms, 2) align the organization to the strategy, 3) make strategy everyone's everyday job, 4) make strategy a continual process, and 5) mobilize change through strong, effective leadership. The authors provide a detailed account of how a range of organizations in the private, public, and nonprofit sectors have deployed these principles to achieve breakthrough, sustainable performance improvements.
Kaplan and Norton articulate the five key principles required for building strategy-focused organizations: 1) translate the strategy into operational terms, 2) align the organization to the strategy, 3) make strategy everyone's everyday job, 4) make strategy a continual process, and 5) mobilize change through strong, effective leadership. The authors provide a detailed account of how a range of organizations in the private, public, and nonprofit sectors have deployed these principles to achieve breakthrough, sustainable performance improvements.
Table of contents
- Cover
- Copyright
- Preface
- ONE: Creating the Strategy-Focused Organization
- TWO: How Mobil Became a Strategy-Focused Organization
- PART ONE: TRANSLATING THE STRATEGY TO OPERATIONAL TERMS
- PART TWO: ALIGNING THE ORGANIZATION TO CREATE SYNERGIES
- PART THREE: MAKING STRATEGY EVERYONE’S EVERYDAY JOB
- PART FOUR: MAKING STRATEGY A CONTINUAL PROCESS
- PART FIVE: MOBILIZING CHANGE THROUGH EXECUTIVE LEADERSHIP
- Frequently Asked Questions
- About the Authors
Product information
- Title: The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment
- Author(s):
- Release date: September 2000
- Publisher(s): Harvard Business Review Press
- ISBN: 9781578512508
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