IN THE PREFACE TO OUR FIRST BOOK, The Balanced Scorecard, we stated, “The book, while as comprehensive and complete as we could make it, is still a progress report…. We are confident … that innovating companies … will expand the structure and use of the scorecard even further. So perhaps in a few years readers can look forward to the sequel.”

That forecast was highly accurate on all counts. Since 1996, we have seen the initial set of adopters thrive and prosper by using the Balanced Scorecard as the centerpiece of their management systems and processes. And many other organizations now have adopted the Balanced Scorecard and achieved remarkable results. Adopters throughout the world include large and small, manufacturing and service, ...

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