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The Studio Business Book: A Guide to Professional Recording Studio Business and Management, Third Edition by Jim Mandell, Mitch Gallagher

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Scheduling Guidelines

If you can agree on rules internally, then your business can be that much more effective at serving the needs of your clientele. Once you set your policy, it’s important that you remember to inform clients of their responsibilities. This should only have to be done once, when the client books their first date. But learn to take a moment to give them a friendly tour through the rulebook. If there’s a problem later on, reminding them of the fact that the policy was already discussed is a strong argument in your favor.

Many studios go so far as to print up contracts that clients must sign before the work begins. The use of policy contracts almost invariably follows a particularly unpleasant experience in which the studio suffers ...

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