The Supply Chain Revolution

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NOTES

1. “2015’s Customer Service Hall of Fame,” USA Today, http://ow.ly/BSvr3059gJi.

2. “7 Customer Service Lessons from Amazon CEO Jeff Bezos,” Salesforce.com, http://ow.ly/E4Yo3059gxj.

3. Amazon Prime is a membership program that gives customers free shipping, access to streaming video, music, e-books, and a variety of other Amazon-specific services and deals.

4. “Amazon’s Newest Ambition: Competing Directly with UPS and FedEx,” Wall Street Journal, http://ow.ly/4QDN3059Drp.

5. The Geek Squad provides services in-store, on-site, and over the ...

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