CHAPTER 3

USER EXPERIENCE

Fixing HR’s User-Experience Problem: Toward Greater Speed and Simplicity

It’s no secret that employees have always loved to hate human resources. As the perceived “police” of employee behavior, the creator of what are often viewed as overly restrictive policies, and the designated bearer of bad news in companies, HR has long been the target of disdain by the workforce.

Whether right or wrong, a perception persists that HR exists to make lives harder for employees and line leaders. While much of that belief is a natural reaction to HR’s essential compliance and policing role, some of that negative perception is of the function’s own making. If “the customer is always right,” and employees are HR’s biggest customer, ...

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