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The Team-Building Tool Kit, 2nd Edition

Book Description

Workplace teams learn to function as effective units when they have the tools and techniques to be greater than the sum of their parts. Now thoroughly updated and expanded, The Team-Building Tool Kit provides practical advice to guide team coaches, leaders, and members to high-performance results. Filled with bullet points to make tips and strategies quick and easy to grasp, the book covers both the structure and nitty-gritty process details that so often derail even the best teams. Readers will learn how to: have effective team meetings • improve accountability for results and team member behavior • assess team performance • resolve team conflicts • recognize the pitfalls that affect decision making • train for high performance • design a plan for implementation. Featuring new sections on team accountability, decision making, and problem solving, this team-building classic is a must-have for every team library.

Table of Contents

  1. Cover
  2. Half title
  3. Title
  4. Contents
  5. Acknowledgments
  6. Introduction
  7. 1 Getting Started
    1. Leadership Commitment
    2. Types of Teams
    3. The Basics of Team Functioning
    4. Assigning Team Roles
    5. Key Components in High-Performance Teams
    6. Causes of Team Failure
    7. Teams in a Unionized Facility
    8. Closing Out a Team
  8. 2 Let’s Meet: Team Meetings
    1. Typical Meeting Problems
    2. Setting the Agenda
    3. Meeting Roles
    4. Structuring the Team Meeting
    5. Facilitating Team Meetings
    6. Handling Specific Team Meeting Issues
  9. 3 Team Behavior
    1. Team Rules of Behavior
    2. Team Member Behavior
    3. Facilitator Behavior
    4. Managing Team Conflict
    5. Learning to Give and Receive Feedback
    6. Conflict Resolution Protocol
    7. In-House Team Conflict Mediators
    8. Disciplinary Action
    9. Common Issues in Group Behavior
    10. Problems Experienced by Teams and Coaches
  10. 4 Team Accountability and Decision Making
    1. Accountability: An “I” Experience
    2. Team Decision Making
    3. The Decision-Making Process
    4. Consensus Decision Making
    5. Consensus Guidelines
    6. Best Team Decision-Making Behaviors
    7. What Impairs Team Decision Making?
  11. 5 Team Problem-Solving Process and Tools
    1. A Simple Problem-Solving Approach
    2. Team Skills Required for Problem Solving
    3. Gathering Ideas to Find the Problem
    4. Prioritizing Ideas
    5. Analyzing Ideas
    6. Collecting Data
    7. Developing Solution Alternatives
    8. Planning Tools
    9. Tips for Problem Solving
  12. 6 Team Scoreboards and Performance Assessments
    1. Team Measurement Systems
    2. Sharing Measurement Feedback
    3. Management’s Role in the Feedback Process
    4. Team Assessments
    5. Early Assessments for the Team
    6. Formal Team Assessments
    7. Individual Team Member Assessments
    8. Self-Directed Work Team Evaluation Process
    9. Handling Problem Evaluation Situations
    10. Removing a Member from the Team
  13. 7 The Teaming Road Map
    1. Building Dissatisfaction with the Status Quo
    2. Creating a Compelling Vision
    3. Creating a Design Team
    4. Organizational Development/Effectiveness Manager
    5. Virtual Teams
    6. Individual Team Road Map
  14. Notes
  15. Index
  16. Copyright