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The Tech Professional's Guide to Communicating in a Global Workplace: Adapting Across Cultural and Gender Boundaries by April Wells

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© April Wells 2018
April WellsThe Tech Professional's Guide to Communicating in a Global Workplacehttps://doi.org/10.1007/978-1-4842-3471-6_6

6. Telephone and Face-to-Face Communication

April Wells
(1)
Strongsville, Ohio, USA
 
As Peter Drucker said, “The most important thing in communication is hearing what isn’t said.”
While this might sound odd, it is very true and most applicable when communicating human to human without your computer getting in the way. When you can hear someone’s voice and they can hear yours, it is much simpler to hear not only what is being said but also what is not being said. When you can hear the tone of voice, you can hear implied sarcasm. You can hear a gentle friendly tone or a cold tense one. This doesn’t always come ...

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