CHAPTER 8
Trust, Distrust, and the Brain
The neuromanagement challenge is to design a work environment in which oxytocin can be released many times during the day.
Kenneth Nowack and Paul Zak
I’ve covered how to build, maintain, and restore trust by being intentional about what you say and do. Having a basic understanding of the neurobiological underpinnings of trust can often serve to increase our ability to be conscious of and make intentional choices. In this chapter, I will cover a few big take-aways from some of the neuroscience research into trust and distrust from over the last two decades.
What we experience as trust and distrust originates in our brains and nervous systems, our neurobiology, which operates in particular ways that ...
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