CHAPTER 9
Trust and Team Success
A number of the executives characterized their years on the good-to-great teams as the high point of their lives.
—Jim Collins
In most organizations the bulk of the work gets done through teams. Some groups, such as leadership teams, are ongoing, while other teams come together for a limited period of time to get something specific accomplished. No matter what their charter is, effective teams are the backbone of successful companies. And trust is always a key factor in the making of successful teams. But don’t just take my word for it. Numerous studies confirm what most of us know from experience: strong trust is part of the fabric of high performing teams.1
But team trust is not a given. Like trust between ...
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