Thanks, first, to David Parker, for suggesting this book project to me, and to Cindy Durand and Destiny Hadley for helping to herd it through the production process, all of Business Expert Press. Gratitude goes out to my colleagues and reviewers, who are too many to name, but particularly to Nettie Bartel, Beth Maxim, Brock Nicholas, Chuck Berke, Romi Goldsmith, Charlene Hamiwka, Pam Rowe, and Karen Bogart. Their warm encouragement and stronger shoulders (leaned on heavily and often), as well as their gracious and honest feedback, helped shape this work.

I would especially like to thank my contributing authors, Kim Hedberg and William Paddock, for all of their hard work and diligence.

Kim, a business consultant working with companies ...

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