The feedback loop
We talked earlier about the basic communications process. It looks like this:
There is another—and important—element in this process:
Speakers get instant feedback. We can look at the expressions on listeners’ faces; we can read their body language. Are they smiling? Yawning? Arms crossed? These are important signals about how our message is being received and if we are connecting with our audience, regardless of its size.
Indeed, gestures and body language are the main factor used by people to interpret ...
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