2Continuous Process Improvement Journey

DOI: 10.4324/9780429029196-8

The continuous process improvement is a unique journey. When you plan a trip (i.e., journey), you lay out a departure time and date, the route you are going to take, and the date of the expected arrival at your destination along with the length of the stay and the date you plan to return to your original location. The continuous process improvement journey is nothing like that. We can provide you with a departure date, but that is the extent of our knowledge in the beginning.

The continuous process improvement journey has no clearly defined destination, although we have some preliminary concept of that point using our goal statement or problem statement. It does not even ...

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