Foreword
My personal journey with Toyota’s unique approach to management began in 1987 when I signed on as the 292nd hire at Toyota Motor Manufacturing of Kentucky (TMMK), the company’s first wholly owned North American operation.
The Georgetown facility was still under construction and more than a year away from producing cars, so my earliest lessons came through participation in a thorough preparation process working at Toyota.
Building a manufacturing base in North America was a big leap for Toyota, and its leaders were determined to get it right. Consequently, they put their best people behind the project—individuals who continued to advance ...
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