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The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization by Ernie Richardson, Tracey Richardson

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Once upon a time, there was an automotive manufacturer called Reliable Motor Manufacturing. The company had an excellent reputation for quality. It followed the Toyota Production System very closely and had been taught by some of the best Lean consultants in the land. Clayton, its VP of Manufacturing, was a strong Lean supporter and a true servant leader. Reliable was considered a Lean success story, and people came from miles around to visit its plant.

After some successful years, Clayton began to get the feeling that not all was right at Reliable. Somehow, the energy behind continuous improvement and problem solving was not what ...

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