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The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization by Ernie Richardson, Tracey Richardson

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9

Get to Sustainability

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Sustaining sounds like it should be easy. You’ve made measurable progress, and you’ve proven that it wasn’t just luck. You’ve documented all the steps that got you there, and created a new standard for everybody to follow. Now all you have to do is stick to the path you have created. The hard work is already done, so there’s no problem here, right?

Wrong!

Sustain is perhaps the most misunderstood aspect of continuous improvement. Not only is the work to sustain just as hard as the work that created the gains in the first place, but the difficulties here tend to catch people off guard, leaving them confused and discouraged. ...

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