Copyright © 2012 by Jeffrey K. Liker and Gary L. Convis. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

Get The Toyota Way to Lean Leadership: Achieving and Sustaining Excellence through Leadership Development now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.