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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by Karyn Ross, Jeffrey Liker

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Chapter 6

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Microprocess Principles: Make Work Patterns Visible for Continuous Improvement

Make your workplace into a showcase that can be understood by everyone at a glance. In terms of quality, it means to make the defects immediately apparent. In terms of quantity, it means that progress or delay, measured against the plan, is made immediately apparent. When this is done, problems can be discovered immediately, and everyone can initiate improvement plans.

—Taiichi Ohno, founder of the Toyota Production System

MICROPROCESS PRINCIPLES

Macroprocesses set the framework for microprocesses. Think of organizations as complex puzzles with thousands of ...

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