The Trainer's Handbook

Chapter 4Understanding Today's Learner

Learning Outcomes

In this chapter, you will learn

• To identify the diversity issues that impact the design, development, and delivery of training
• To use tools and techniques to create a risk-free and bias-free learning environment

The Changing Training Environment

Organizational training and workplace learning have changed dramatically in the past two decades and will continue to change in order to meet the needs and demands of the workplace. A more diverse workforce has not only changed the way companies do business but also the way they train their workers. In addition to different learning styles, differences such as age, gender, race, ethnicity, lifestyles, religion, language, disabilities, and literacy impact how trainers design, develop, and deliver training. The challenge of meeting the individual needs of participants often seems overwhelming. Armed with an understanding of today's learners and equipped with a toolkit of tips, techniques, and tools, you as a change agent and influencer of behavior will be able to create an environment that both respects and celebrates differences.

Self-Awareness

To be effective in meeting the needs of a diverse audience, first examine your own attitudes, beliefs, and behaviors toward those who are different from you. Your own unintentional biases and inadvertent insensitivity may undermine your attempts to create an environment that values the individual and promotes learning. To increase ...