O'Reilly logo

The Trainer's Handbook by Karen Lawson

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 12Evaluating Training

Evaluation Basics

How many times have you heard someone say, “It was a great training program but…”? Unfortunately, that statement (or a variation) is spoken far too often and reflects a growing concern by both line managers and senior management that training is costly and not always worth the investment of time and money. This attitude is also reflected in the actions of senior managers who cut training budgets first when times are tough.

Purposes of Evaluation

Following are some of the main reasons to evaluate:

  • To determine whether the training achieves its objectives
  • To assess the value of training programs
  • To identify areas of the program that need improvement
  • To identify the appropriate audience for future programs
  • To review and reinforce key program parts for participants
  • To sell a program to management and participants

Linking Evaluation to the Needs Assessment

Clearly, needs assessment is critical to the success of any training initiative. It provides the basis for program development and establishes the criteria for measuring the success of the program after its completion. For evaluation to have any meaning, it must be tied to the needs-assessment process. Always remember that the evaluation process should reflect specific business-related or performance-related ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required