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The Trainer's Handbook by Karen Lawson

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Chapter 18The Business of Consulting: Internal and External

The Changing Role of the Trainer

Today's training professionals are expected to do much more than provide good training programs. They are moving from trainer to consultant, from product-centered to client-centered. Their roles are much more focused on meeting business needs and solving business problems. They are seen as change agents and learning leaders.

The growing number of client-consultant relationships means that we need to place a greater emphasis on developing these relationships through various skills and strategies.

Although there are many types and aspects of consulting within the field of human resource development, this chapter focuses on the role and function of the training consultant, both internal and external, as well as the client-consultant relationship.

The Client-Consultant Relationship

The key word here is relationship. Today's client-consultant relationship, whether internal or external, tends to be one of partnering and collaborating.

Defining Terms

Whether internal or external, the definitions are the same as are the functions. A consultant is the person who uses his or her professional expertise to influence, advise, and assist others ...

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