The giving and receiving of trust is probably one of the most precious interactions between you and another person. Understanding this dynamic is crucial for trust to be accepted with the same reverence it is offered.
I was talking to my friend Keith about a few of the challenges he faced with his staff. The floor managers reporting to him didn’t work well together. One manager would come to him complaining about another rather than talking directly to that person. He said the level of distrust on the production floor was causing unnecessary friction, production delays, upsetting clients and inhibiting Keith’s efforts to streamline the production process.
Keith is a production expert and hired to fix the manufacturing ...
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