CHAPTER ONE
THE TRUSTWORTHY LEADER
Some of the more poignant moments in my consulting career have come during discussions with leaders and their “people” person (often a representative from Human Resources) as they seek help motivating employees to take on the next challenge. The difficult part of these discussions comes when leaders ask me how to fit time for people issues into their busy schedules. They then await the golden answer they hope I can provide that will help them to convince staff that they care.
One particularly memorable discussion took place after I had surveyed the employees at a large insurance company about their workplace experience. The CEO, vice president of Human Resources, and I were meeting briefly prior to my presentation ...
