Chapter 5. It’s Important to Know Who Knows What: Build Your Circle of Information

Once upon a time, if you needed information, you usually knew where to go for it. If no one in your company could help, a paid professional would. Information was in the hands of a few experts, such as lawyers, librarians, and financial advisors, with clear titles and knowledge fields. They offered ready-made solutions for most information needs.

In today’s “information age,” information is available from multiple sources. The few trusted experts have become a smorgasbord of options. There is more specialization. One legal expert is no longer enough for every legal question, and one big consultancy firm can’t help with all organizational matters. With less emphasis ...

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