Chapter 13. Good Listening Means Tuning in to Your Speaker
“If we were meant to talk more than we listen, we would have been given two mouths and one ear.” You may have heard this saying, or others like it, as a child. It’s equally important advice for an adult at work. “He doesn’t listen” is one of the most common complaints about colleagues and bosses. And when you don’t listen, people think you don’t care.
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“He doesn’t listen” is one of the most common complaints about colleagues and bosses.
Now, perhaps you do care; it’s just that you’re not great at concentrating on what others are saying. Or perhaps you’re sure that you do listen. However, the key is not what you do, but how your actions are perceived—whether others think you are listening. ...
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