Chapter 21. Social Talk Is Social Grease

Social talk is a general term for small talk, or light conversation. In an office situation, it’s any kind of talk that is not task-oriented, from pleasantries exchanged on arrival in the morning, to chatting around the coffeemaker, to snippets of conversation with clients before getting down to business at a meeting. However, don’t let the words “light” or “small” deceive you; your ability to engage in social talk can have a big impact on your work relationships.

Note

Your ability to engage in social talk can have a big impact on your work relationships.

Social talk can come to the rescue when you don’t know exactly what to say to strangers and acquaintances but you want to start a conversation or keep one ...

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