Chapter 41. A Teflon Temperament Is the Best Armor

Ronald Reagan, genial and ever-smiling, was known as the Teflon president. With a personality that enabled him to ignore unpleasant facts, he conveyed a positive view of the future no matter what happened. Bad news didn’t stick to him since he didn’t react to it. Whatever they thought of his politics, most Americans admired President Reagan’s style.


With focus and practice you can build your Teflon coating and insulate yourself from conflict and negativity at work.

The working day is full of opportunities to get hot and bothered, from the minor frustrations of e-mail not working to the major setback of someone else getting your promotion. Acquiring a Teflon temperament, like the late president’s, ...

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