The Truth About Being a Leader...and Nothing But the Truth

Truth 42Awkward Discussions Are Tough; Play Offense, Not Defense

No matter how good you are at communicating, some discussions with your team members will be awkward. When you have to talk with them about issues that make them feel vulnerable—their reputations or their paychecks, for example—it can be difficult for them and for you.

Tackle these conversations by playing offense and not defense. That doesn't mean attacking others; it means taking charge of the situation. Initiate the conversation and direct it. Avoid having to take a defensive stance, in which the other person guides the conversation and you try to explain yourself or give examples. Focus on three areas: what's realistic given organizational constraints, what's possible going ...