August 2010
Beginner
656 pages
11h 58m
English
How you publicly respond to mistakes of omission and commission is important in the eyes of your team.
At some point in your career, a coworker will knock on your office door to inform you of a sensitive employee relations matter involving a serious breach of company policy. This may involve rule "bending" well beyond any original intention, or behavior that isn't consistent with the organization's values. Examples include employee theft, merit review bias, quality shortcuts, sexual harassment, intellectual property "sharing," sales "loading," supplier "influence," and internal politics and backstabbing.
If you're lucky, the matter is another manager's mess to untangle, but what ...