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The Truth About Getting the Best from People, Second Edition by Martha I. Finney

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Truth 57. Serving your employees means managing your boss

Before you became a manager yourself, your line of responsibility was pretty straightforward—it was up. If you were lucky, you only had one boss. If things got complicated, you had multiple bosses. But they were still above you on the organization chart. And, ideally, if they had competing demands for your time and focus, they could work it out among themselves before coming to you with it.

Now that you’re a manager yourself, you’ve got bosses all around you. Your philosophy of engagement requires you to take the position that you work for your employees—always making sure they have what they need to do their best work and caring about them personally.

There could be times when your boss ...

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