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The Truth About Getting the Best from People, Second Edition by Martha I. Finney

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Truth 60. The way you listen speaks volumes

The trouble with running an engaged workplace is that people actually care about their work and what happens to the company. And when they care like that, they’re going to get mad sometimes. The other trouble with running an engaged workplace is that you probably have some sort of open-door philosophy. Which means, by gum, when these people get mad, they’re going to march right through that open door, plunk themselves down in a chair, and unburden themselves.

This is actually an opportunity for you. A meeting with an angry employee is your chance to demonstrate your commitment to your people:

A meeting with an angry employee is your chance to demonstrate your commitment to your people.

Silently congratulate ...

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