Book description
A brand new collection of state-of-the-art management skills and techniques
Master today’s most valuable management skills! Get hundreds of bite-size, easy techniques for hiring, collaboration, motivation, negotiation, and much more!
Moving into management? Moving up in management? To compete and succeed, you need today’s best skills for managing, motivating, and collaborating with others. That’s exactly what you’ll find in this extraordinary 4 book package. Build a great team with Cathy Fyock’s The Truth About Hiring the Best: discover how to identify the best, reach them, recruit them, and choose among them! Cathy Fyock presents 53 bite-size, easy-to-use hiring techniques for finding hidden sources of talent… making great people want to work for you… asking the right questions… listening for the right answers… hiring like your organization’s future depends on it, because it does! Next, get the best from the people you have, with the latest version of Martha Finney’s classic, The Truth About Getting the Best from People. Finney’s expanded and improved Second Edition offers 60+ proven principles for achieving employee engagement practically 100% of the time. She’s added more than 15 brand-new truths for managing virtual teams, becoming more persuasive, overcoming unconscious biases, identifying and cultivating individual high performers, and more. Then, optimize your management effectiveness with Stephen P. Robbins’s The Truth About Managing People, Third Edition: 61 real solutions for the make-or-break problems faced by every manager. Learn how to overcome the real obstacles to teamwork… why too much communication can be as dangerous as too little… how to improve hiring and employee evaluations… how to heal “layoff survivor sickness”… how to manage a diverse culture, and lead effectively in a digital world. This edition is packed with new truths, including: how to nurture friendlier employees, manage a diverse age group, and lead ethically in tough times. Finally, in The Truth About Negotiations, Leigh L. Thompson teaches 46 proven negotiation principles: quick, easy ways to become a world-class negotiator. You’ll learn how to prepare for a negotiation within one hour… negotiate with people you hate (or love)… clearly identify your “best alternative” if a deal isn’t possible… use reason, respect, and reciprocity to extract a deal’s maximum potential value… create win-win solutions… establish enduring relationships. From hiring to motivation, negotiation to collaboration, this collection gives you hundreds of new best practices and skills for world-class management and leadership!
From world-renowned management and HR expertsCathy Fyock, Martha I. Finney, Stephen P. Robbins, and Leigh Thompson
Table of contents
- About This eBook
- Title Page
- Copyright Page
- Table of Contents
-
The Truth About: Hiring the Best
- Copyright Page
- Praise for The Truth About Hiring the Best
- Introduction
- Part I: The Truth About Identifying the Best
-
Part II: The Truth About Recruiting the Best
- Truth 7. It's a war for talent
- Truth 8. Maybe you don't want "new blood"
- Truth 9. Your actions speak louder than words
- Truth 10. Targeting everybody attracts nobody
- Truth 11. You are a talent scout
- Truth 12. The Internet may not be the best place for recruiting
- Truth 13. Use the enthused
- Truth 14. It takes a village to hire one employee
- Truth 15. Newspaper ads can be great when managed properly
- Truth 16. Your invitation might be chasing applicants away
-
Part III: The Truth About Interviewing
- Truth 17. The candidate isn't the only one who has to interview right
- Truth 18. Ask what they will do, not what they can do
- Truth 19. Charlie might be more than just a great mechanic
- Truth 20. Passion—in fashion?
- Truth 21. Good candidates might not talk to you
- Truth 22. You're not Sigmund Freud
- Truth 23. Candidates and the truth—the whole truth
- Truth 24. Don't let the candidate's resume drive the interview
- Truth 25. Avoid the "hot seat"
- Truth 26. You can oversell the job
- Truth 27. There is such a thing as a bad question
- Truth 28. You're guilty until you prove you're innocent
- Truth 29. It's impolite (and discriminatory) to ask about age
- Truth 30. You wouldn't ask him if he's married—don't ask her either
- Truth 31. Kind curiosity can kill a career
- Truth 32. Avoid questions about religious affiliations
- Truth 33. Your mother was wrong; sometimes do be rude
-
Part IV: The Truth About the Selection Process
- Truth 34. Have a vacancy to fill? You're already too late.
- Truth 35. Warning: this resume may contain spin!
- Truth 36. Your candidate may be a scam-didate
- Truth 37. The resume says "yes," but the body language says "no"
- Truth 38. The receptionist test—better than salt?
- Truth 39. Don't send away candidates dressed for a day at the beach
- Truth 40. You aren't an elephant
- Truth 41. Keep on selling to candidates
-
Part V: The Truth About Panel and Multiple Interviews, Background Checks, Tests, and Other Tools of the Trade
- Truth 42. Invest in telephone screening to save time later
- Truth 44. Too many cooks might improve the broth
- Truth 45. Make haste slowly
- Truth 46. You may want to hire candidates even when they get a bad reference
- Truth 47. Beware the "Whizzinator"
- Truth 48. Be real, even if scary
- Truth 49. No crystal ball? Try employment testing
- Truth 50. Graphology: palm reading or valid tool?
- Part VI: The Truth About Evaluating Candidates and Making the Offer
- References
- About the Author
- Acknowledgments
-
The Truth About: Getting the Best from People
- Copyright Page
- Praise for the First Edition
- Dedication Page
- Introduction
-
Part I: The Truth About Employee Engagement
- Truth 1. You don’t need the carrot or the stick
- Truth 2. You have direct influence over your employees’ passion quotient
- Truth 3. You get the best by giving the best
- Truth 4. It’s not money that motivates
- Truth 5. Employee engagement isn’t for sissies
- Truth 6. Real engagement gains happen after survey scores come in
-
Part II: The Truth About Yourself
- Truth 7. Your behaviors are your brand
- Truth 8. You can’t give what you don’t have
- Truth 9. “Best” doesn’t mean the same thing to everyone
- Truth 10. Think you’re a great leader? Think again
- Truth 11. You could be your own worst employee
- Truth 12. Visionary or beat cop? Your choice
- Truth 13. Your health may be compromising your leadership effectiveness
- Truth 14. You don’t have to be perfect
- Truth 15. Your career can recover from an engagement hit
-
Part III: The Truth About Engaged Cultures
- Truth 16. Employee happiness is serious business
- Truth 17. Great leaders make their people cry
- Truth 18. Better questions lead to better answers
- Truth 19. Individual passion builds a passion-fueled customer service culture
- Truth 20. Authentic is better than clever
- Truth 21. Retention begins with hello
- Truth 22. The bad will do you good
- Truth 23. Your biggest complainer may be your best supporter
- Truth 24. You can sell an unpopular decision
- Truth 25. Flex is best
- Truth 26. Nobody cares if you don’t mean to be mean
- Truth 27. Controlling your temper is a labor-saving device
- Truth 28. There is no “but” in “I’m sorry”
-
Part IV: The Truth About Motivation
- Truth 29. Engagement happens one person at a time
- Truth 30. If you’re a manager, you’re a career coach
- Truth 31. The candidates you’re seeking may not be the ones you need
- Truth 32. Ask for cheese—you might get the moon
- Truth 33. You lead better when you get off your pedestal
- Truth 34. Trust is your strongest persuasion tool
- Truth 35. If they aren’t buying it, they aren’t doing it
- Truth 36. Overselling an opportunity can cost you precious talent
- Truth 37. Focusing on what’s right can help solve what’s wrong
- Truth 38. High performers are motivated by a piece of the action
- Truth 39. All the generations want the same things
-
Part V: The Truth About Performance
- Truth 40. Compassion promotes performance
- Truth 41. A hot star can brighten your whole team
- Truth 42. B players are your A team
- Truth 43. High performers have enough coffee mugs
- Truth 44. Discipline deepens engagement
- Truth 45. You don’t have to inherit the problem employees
- Truth 46. Performance appraisals are really about you
- Truth 47. New hires can inspire current employees
- Truth 48. Terminations are an engagement tool
-
Part VI: The Truth About Creativity
- Truth 49. Innovation begins with y-e-s
- Truth 50. Everyone can be creative
- Truth 51. You stand between inspiration and implementation
- Truth 52. Failures promote progress
- Truth 53. People don’t quit their bosses, they quit their colleagues
- Truth 54. Extreme pressure kills inspired performance
- Truth 55. Creativity is a balancing act
- Part VII: The Truth About Communication
- Part VIII: The Truth About Teams
- References
- About the Author
- FT Press
-
The Truth About: Managing People, Third Edition
- Copyright Page
- Dedication Page
- Preface
-
Part I: The Truth About Hiring
- Truth 1. First Impressions DO Count!
- Truth 2. Forget Traits; It’s Behavior That Counts!
- Truth 3. Brains Matter; or Why You Should Hire Smart People
- Truth 4. When in Doubt, Hire Conscientious People!
- Truth 5. Want Friendly Employees? It’s in the Genes!
- Truth 6. Realistic Job Previews: What You See Is What You Get
- Truth 7. Throw Out Your Age Stereotypes
- Truth 8. Match Personalities and Jobs
- Truth 9. Hire People Who Fit Your Culture: My “Good Employee” Is Your Stinker!
- Truth 10. Good Citizenship Counts!
- Truth 11. Manage the Socialization of New Employees
-
Part II: The Truth About Motivation
- Truth 12. Why Many Workers Aren’t Motivated at Work Today
- Truth 13. Telling Employees to “Do Your Best” Isn’t Likely to Achieve Their Best
- Truth 14. Not Everyone Wants to Participate in Setting Goals
- Truth 15. Professional Workers Go for the Flow
- Truth 16. When Giving Feedback: Criticize Behaviors, Not People
- Truth 17. Managing Across the Generation Gap
- Truth 18. You Get What You Reward
- Truth 19. It’s All Relative!
- Truth 20. Recognition Motivates (and It Costs Very Little)
- Truth 21. There’s More to High Employee Performance Than Just Motivation
-
Part III: The Truth About Leadership
- Truth 22. Five Leadership Myths Debunked
- Truth 23. The Essence of Leadership Is Trust
- Truth 24. Experience Counts! Wrong!
- Truth 25. Effective Leaders Know How to Frame Issues
- Truth 26. You Get What You Expect
- Truth 27. Charisma Can Be Learned
- Truth 28. Charisma Is Not Always an Asset
- Truth 29. Make Others Dependent on You
- Truth 30. Successful Leaders Are Politically Adept
- Truth 31. Ethical Leadership
- Truth 32. Virtual Leadership: Leading from Afar
- Truth 33. Adjust Your Leadership Style for Cultural Differences, or When in Rome...
- Part IV: The Truth About Communication
- Part V: The Truth About Building Teams
- Part VI: The Truth About Managing Conflicts
- Part VII: The Truth About Designing Jobs
- Part VIII: The Truth About Performance Evaluation
- Part IX: The Truth About Coping with Change
- References
- FT Press
-
The Truth About: Negotiations
- Copyright Page
- Praise for The Truth About Negotiations
- Introduction
- Part 1: Negotiation: A 30,000-foot view
- Part 2: The bottom line on bottom lines
-
Part 3: Black belt negotiation skills
- Truth 14. Set optimistic but realistic aspirations
- Truth 15. The power of making the first offer
- Truth 16. What if the other party makes the first offer?
- Truth 17. Plan your concessions
- Truth 18. Be aware of the “even-split” ploy
- Truth 19. Reveal your interests
- Truth 20. Negotiate issues simultaneously, not sequentially
- Truth 21. Logrolling (I scratch your back, you scratch mine)
- Truth 22. Make multiple offers of equivalent value simultaneously
- Truth 23. Postsettlement settlements
- Truth 24. Contingent agreements
- Part 4: Psychology
- Part 5: People problems (and solutions)
-
Part 6: I-negotiations and E-negotiations
- Truth 38. Negotiating on the phone
- Truth 39. Negotiating via email and the Internet
- Truth 40. When negotiations shift from relational to highly transactional
- Truth 41. Negotiating across generations
- Truth 42. Negotiating with different organizational cultures
- Truth 43. Negotiating with different demographic cultures
- Part 7: Negotiation Yoga
- Acknowledgments
- About the Author
- FT Press
Product information
- Title: The Truth About Managing Effectively (Collection), 2/e
- Author(s):
- Release date: June 2013
- Publisher(s): Pearson
- ISBN: 9780133443042
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