The Universal Service Desk (USD) - Implementing, Controlling and Improving Service Delivery

CHAPTER 6: THE SERVICE DESK OF BREDA UNIVERSITY OF APPLIED SCIENCES

At Breda University of Applied Sciences (BUAS), the central service desk provides services to all students, visitors and employees. The service desk accepts calls for several disciplines in the organisation (IT, housing, facilities, and cleaning) and also provides specific services for the academies.

6.1 BUAS

BUAS provides Bachelor’s and Master’s programmes in the following areas:

• Tourism;

• Facility;

• Hotel;

• Built environment;

• Games;

• Leisure and events; and

• Logistics and media.

In addition, it conducts applied research, supports emerging entrepreneurs, develops knowledge under license, and provides courses and training for professionals.

BUAS is the new name of NHTV ...