May 2020
Intermediate to advanced
244 pages
7h 18m
English
book
The Universal Service Desk (USD) - Implementing, Controlling and Improving Service Delivery
by Léon-Paul de Rouw, Brian Johnson
Content preview from The Universal Service Desk (USD) - Implementing, Controlling and Improving Service DeliveryBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
Start your free trial
CHAPTER 10: THE SERVICE COUNTER
The development of the USD is the result of the physical translation of the one-stop-shop concept. The starting point is that the customer can go to one central physical location within the building for all questions about internal products and services. The design and construction of the physical USD, however, needs some thought. This concerns not only the non-tangible aspects, (organisation, function and philosophy), but also the very tangible aspects, such as materials, colour, location and space.
After reading this chapter, the reader will have insight into the subjects that are related to the construction of the physical USD counter. The way in which these topics are dealt with ultimately determines the form ...