May 2020
Intermediate to advanced
244 pages
7h 18m
English
book
The Universal Service Desk (USD) - Implementing, Controlling and Improving Service Delivery
by Léon-Paul de Rouw, Brian Johnson
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CHAPTER 21: IMPLEMENTATION AND FURTHER DEVELOPMENT
Successful implementation and further development of an existing USD will only be achieved if the consequences of the adjustments, and therefore of the improvements have been carefully considered beforehand. This means that the project team responsible for the design and final construction of the USD must first take into account the environment in which the USD operates, and the parties involved. This requires management involvement and a strategic approach.
After reading this chapter, the reader will have insight into the way in which the implementation of a new USD, and further improvement of it can be tackled systematically. Attention must be paid to the support of general management, and ...