May 2020
Intermediate to advanced
244 pages
7h 18m
English
book
The Universal Service Desk (USD) - Implementing, Controlling and Improving Service Delivery
by Léon-Paul de Rouw, Brian Johnson
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CHAPTER 22: IMPROVEMENT POSSIBILITIES
22.1 Four themes and associated tips
In the previous chapters, many ideas and examples have been given regarding how new ambitions may lead to adapted designs and, therefore, to structural changes. However, this is not always possible and sometimes quick and dirty improvements and solutions are required. In this chapter, thirty different ideas are offered and suggestions are presented; these are divided into four themes:
1. Quality
2. Employees
3. Delivery
4. Orchestration and policy
We do not aim to provide an exhaustive list because every situation is different. Use these ideas as a source of inspiration and as starting points for your own USD. Be well aware of the issues and priorities of your own situation ...