10 Inspiring Performance
When Tess McGregor became CEO of a closed pension fund managing over £100billion of client savings, she had a number of goals in mind. She wanted to keep the book of savings broadly the same but streamline operations, reduce costs by leveraging digital, and make the environment “the best place to work.” Over her career, Tess (real person, fake name) had gained an excellent understanding of technology and had led business areas with a consumer focus. While she didn’t have a background in the industry, she had proven leadership skills and was excited to be taking on her first business profit and loss account.
The business was stable, but to achieve her objectives, she knew she had to consider ...
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