O'Reilly logo

The Wawa Way by Bob Andelman, Howard Stoeckel

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Everyday Wawa associates go above and beyond for customers and communities, not because they have to, but because they care.

 

CHAPTER 10

Community as Family

The community spirit is evident internally, too. At Wawa, when a store faces a natural disaster or a personnel difficulty, the manager can count on the Wawa flock to provide support until the store is fully functional. Managers came from hundreds of miles away to help clean storefronts and do whatever else was necessary after Hurricane Isabel smashed into the Virginia area in 2003. (“Wawa” is a Native American word for Canada goose, and employees often point to the cooperative migratory ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required