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The Wawa Way by Bob Andelman, Howard Stoeckel

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Soaring to new heights on all fronts, from new design prototypes to service offerings, Wawa is committed to fulfilling customers’ lives every day.

 

EPILOGUE

Where We Go from Here

One of the most important decisions a board, and a CEO, ever makes is deciding who will be the CEO’s successor.

While CEOs come and go, the most important aspect of Wawa’s business is its culture; it is our competitive advantage. Upside-down organizations that believe in servant leadership are resilient; they respect and respond to new leaders. And that’s always been the case at Wawa. Yet making a decision as to who will be the next steward of the brand and custodian ...

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