2  Women entrepreneurs

Advancing from quantity to quality to attain wellbeing through business sustainability

Maria-Teresa Lepeley

Introduction

Jeanne Liedtka, professor at University of Virginia’s Darden Graduate School of Business and former chief learning officer at United Technologies Corporation, where she was responsible for all activities associated with corporate learning and development, in the 2018 Harvard Business Review article “Why Design System Works,” highlights that “occasionally, a new way of organizing work leads to extraordinary improvements … and Total Quality Management did that … with the insight that people can do much higher level of work than they are asked for with a blend of insight and tools applied to work processes” ...

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