Chapter One
A Meeting of the (Open) Minds
Minds are like parachutes; they only function when they are open.
—James Dewar
 
Carole Scianna was the most unassuming person you could ever meet. She was 5-feet-nothing, 100-and-nothing (pounds), with a wardrobe consisting of nondescript clothing that had never really been in style. Carole was an administrative professional at a corporation so large they had hundreds of people who did what she did—but nobody did it better. And she was now noticed for being a force for progress and change in an environment where she and her fellow employees had to do more work with less time and fewer resources. It was almost impossible for Carole to walk down the halls of her building without someone stopping to congratulate ...

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