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The Winning Factor by Peter Jensen

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CHAPTER 2Communication

First and foremost your heart needs to be in the right place; in other words, you need a strong developmental bias, because the person you’re coaching needs to know that you care and are profoundly interested in developing that person. If that assurance is present, if the person knows you are in his or her corner, then being able to employ some basic communication skills will more than suffice.

Because I have been a coach in many phases of my life—in sport and even more so as a leader and as a parent of four now-adult children—I tend to think in terms of how people learn and how they will use what is offered. The preceding chapters introduced new possibilities and some exciting concepts. Now we’ll talk of communication ...

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