Why Perception Matters More Than Reality

The Old:Everyone needs to be on the same page.
The New:People have different versions of reality. Whether they are correct is less relevant than what their realities tell you about their priorities.
The Challenge:How to manage conflict constructively.

It is not difficult to see why conflict within teams is inevitable. High performers inhabit a world of contradictory forces, where success often hinges on outperforming their teammates, or the very people they rely on for moral support, in a world where small margins make big differences. High performers are likely to overestimate their own contributions and uniqueness, as noted in chapter 1. Their behavior is calculated, and, given high stakes and the ...

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