Chapter 2

Quality Assurance and Quality Control (Applicable to Preoperational Activities)


Quality assurance (QA) system is a set of procedures intended to ensure that the delivery of a service or a product will meet specified quality requirements. QA is a method of preventing mistakes or avoiding problems that may develop during execution of a service. Quality control (QC) system is a set of procedures intended to verifying and maintaining a desired level of quality in a product or service by careful planning, use of proper equipment, continued inspection, and corrective action in order to fulfilling quality requirements. Objective of adopting ISO 9000 Quality Management Systems by a supplier is to ensure that he is in a position ...

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