14 Use Games to Create Power and Direction

George*, a fairly new manager, hesitated when I asked him about his work. Then he said, “Objectively, it’s going really well. But I don’t know how long I can stand it.”

The good news was that, after two years of building collaboration and creating expertise, George’s team was exceeding all its objectives and had been recognized as a shining “center of excellence” within the large organization.

However, now leaders in other divisions were trying to steal some of the glory and resources. They were attempting to poach George’s expert staff members by having them reassigned away to other challenges. When I asked George how many team members he’d actually lost, he said, “None. But I’m so exhausted from the ...

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