Thinkers 50 Management: Cutting Edge Thinking to Engage and Motivate Your Employees for Success

CHAPTER9

Managing Emotionally

Over the last century as management theory and practice have evolved, emotions have largely been ignored. Managers generally were assumed to be unemotional men in suits, and many were. Now, however, the full range of human emotions is on display in any organization. All life is there.

But how can—and should—managers make sense of this emotional potpourri? Three thinkers offer different ways forward. First, Howard Gardner offers insight into the qualities of thinking that will allow people to survive and prosper in the twenty-first century both in work and in life generally. Second, Daniel Goleman provides the theory of emotional intelligence, neat but far-ranging. Third, Dan Pink offers insights into the emotional ...