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How Knowledge Workers Differ, and the Difference It Makes
As I stated in chapter 1, despite having a number of traits in common, all knowledge workers aren’t alike. A computer programmer and a physician, for example, are both knowledge workers, but they have very different educational backgrounds, working conditions, business processes, and measures of effectiveness and success. Therefore, an approach to classifying knowledge workers may help organizations determine how best to manage, measure, and improve their work. This classification serves a useful purpose if it passes two tests. First, it should be easy to apply; putting any given type of worker into one of the classes should not require great amounts of work or mental gyrations. ...
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