7
Investing in Knowledge Workers’ Networks and Learning
What’s more important to improving knowledge worker performance: technological networks or human networks? Consider the following observations from a strategy consulting manager interviewed for the research I describe in this chapter:
I think what distinguishes me is an ability to solve problems and move things forward quickly and in a generally correct direction … and a lot of this does come down to my network. I am not calculating about my network or someone that hands out cards at conferences, but I do make it a priority to take care of it. And this pays off over and over. When I need information or help on something people return my calls because they know I will be there for them. ...
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