Rule 6Empathy is grossly overrated
Zürich, Switzerland
We were in Switzerland, but we could have been anywhere. The delegates at the event were from all over the world. I was amongst finance professionals, but I could have been speaking with delegates from any industry. We were in 2022, but we could have been in 2002. The conversation we were having was similar to many I have had over the years. It wasn’t even the first time someone made a quip quicker than me. It was, however, the first time someone made my quip before I did!
As is often the case when discussing employee engagement (the theme of the event I was speaking at), someone came up with the ‘Golden Rule’. He said, ‘It’s not that complicated. You just treat ...
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