CHAPTER 2CLARITY

What Is the Commitment to Clarity?

The first commitment is clarity. The quest for clarity is an ancient problem. Whether we like it or not, our communication and action does not always send the message we intend or produce the effect we hope for. The Greeks personified the human problem with clarity in Eris, the goddess of confusion. Wherever she went, trouble followed. The ancient Greeks’ most-told story about the kind of trouble a lack of clarity can perpetrate occurred when Eris was not invited to the wedding of Achilles’ parents. As the rest of Olympus reveled, she tossed a golden apple into the party with the inscription Kallisiti, “for the most beautiful one.”

Just like in our teams and organizations, when we don’t know ...

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