SEVENTEEN

Manage the Telephone

THE TELEPHONE CAN be an excellent servant or a terrible master—especially if you feel compelled to answer whenever it rings. To achieve maximum productivity, you must put the telephone in its place so that you do not end up a slave to anyone who dials your number.

The best way to get control of your telephone calls is to have all of them screened by your administrative assistant; otherwise, put your phone on silent and let calls go to your voice mail. There are few calls or messages that cannot wait until it is more convenient for you to turn your attention to dealing with them.

One of the reasons that we are becoming slaves to the attraction of distraction is curiosity. We can’t stop ourselves from wondering who ...

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